- Avail free shipping over AED 200 order value. (Delivery within 2-3 business days)
- For order value under AED 200, the shipping charge is AED 10. (Delivery within 2-3 business days)
- Same day delivery available only in Dubai with a charge of AED 20 (orders must be placed between 9.00 AM - 1:00 PM, please see info on UAE outer-limit locations)
- Next day delivery available at a charge of AED 15 (orders must be placed between 9.00 AM - 3:00 PM, Mon-Sat)
Please account for possible delays during public holidays and weekends.
Yes! We do ship internationally.
We offer international delivery options to Saudi Arabia, Kuwait, Oman, Bahrain & India.
See all the details below:
- International shipping to India takes 7-14 business days.
- International shipping to Saudi Arabia, Bahrain, Kuwait and Oman takes 5-7 days.
- All international delivery options are chargeable at the time of checkout with standard international shipping rates and applicable taxes.
For India, custom duty is extra and is to be borne by the customer upon entry to India.
Guidelines and timelines for customs may vary from region to region.
Please account for possible delays during public holidays and weekends.
Yes! We ship to all areas of UAE, namely Sharjah, Abu Dhabi, Dubai, Ras al Khaimah and Al Ain at a minimal fee.
Our aim is to get your products to you in a timely and effective manner. We generally offer a 2 day delivery period in UAE and about 5-7 days for International deliveries. We also offer same-day delivery for all UAE orders placed before 1 pm.
However, please check the delivery and shipping options while placing your order for latest delivery timelines and special offers.
All your products have the VAT included in the price displayed. So you pay what you see.
We aim to deliver your products to your complete satisfaction. Stay tuned for an email update to know when your purchase is on the way!
We accept card payments in the form of Visa and Mastercard through Stripe, a safe and secure payment gateway.
You can also opt to pay via Postpay, under interest-free instalment plans (Shop Now, Pay Later) with no hidden fees.
We also accept Cash on Delivery on orders less than AED 2500 in the UAE.
Of course, you can pay for your order through cost-free instalments with Postpay.
You will receive emails to indicate that your order has been processed/ has shipped. Our Customer Care team will be happy to assist with tracking your order, changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.
Your Shipping Confirmation email will carry a tracking number once your order has been processed.. Please use this to track your order through the link or by contacting the customer care team from 10am-10pm on all days on our UAE number + 971 589992653 or email email@example.com.
RETURNS & EXCHANGE
If you have received an incorrect order or if your product is damaged, you can apply for a return through our website. Returns MUST be triggered within 48 hours of receiving the product owing to temperature regulations for our products. Please either call Customer Care at + 971 589992653 or submit the online form here
Once your pickup request is raised, our delivery partners will ensure that it is collected from you and returned to our warehouse safely. Please ensure that you take a picture at the time of triggering your return of the damage/incorrect order and email us at firstname.lastname@example.org citing your order number.
For damaged products we offer a ‘no-questions-asked’ return and replacement or refund. Refunds are subjective to the issue with the order and will be evaluated by our team upon its return. Please retain the original packaging whilst placing the request for pickup.
For damaged products we offer a ‘no-questions-asked’ replacement or refund. Refunds are subjective to the issue with the order and will be evaluated by our team.
Please retain the original packaging.
Please get in touch with us immediately to help resolve the issue. You can either call Customer Care at + 971 589992653 or submit the online form here
Product exchanges are subjective to the issue with the product and will be handled personally by our team. We request you to get in touch with our customer care for any exchange requests and they will be happy to help! You can either call Customer Care at + 971 589992653 or submit the online form here
If you wish to cancel your order please head to My Account with your credentials to trigger the cancellation. If you wish to change/modify your order please contact us immediately and we will be happy to help.
*For international orders it is advised to contact us immediately for either request.
This rarely happens! We have a strong logistics team to ensure customer satisfaction. However, if this is the case, please contact us immediately and we will be happy to replace the item with apologies. You can either call Customer Care at + 971 589992653 or submit the online form here
Refunds are processed typically between 7-14 days depending on the mode of payment and bank guidelines. Refunds will be done only through the Original Mode of Payment.
Please contact our customer care service immediately with your order details and we will be happy to find you a solution. You can either call Customer Care at + 971 589992653 or submit the online form here
PROMOTIONS AND DISCOUNTS
Unless stated otherwise, you can apply a discount code once per transaction.
Of course! We have gift cards worth AED 50, 100, 200 and 500 – a clean beauty treat for your loved ones. You can purchase a gift card on our online store by clicking here or simply searching “Gift Card”.
Not to worry! We have a personalized Beauty Concierge Service where you can receive a one-to-one consultation and curated product recommendations based on your skin type and concern.
*Please note that this is a value-added customised service to enable you to make the right purchase decisions from our catalogue, however our beauty team is not trained to offer any dermatological advice.
Secret Skin proudly partners with ZeLoop in order to offer you eco reward points on the recycling of your plastic bottles. Please click herefor more information.
Yes, all Secret Skin brands are cruelty-free, meaning that no products have been tested on animals.
Secret Skin brands are ‘halal-friendly’ i.e. even though they are not formally halal-certified as permissible or acceptable in accordance with Islamic law; none of our products contain any animal sources.
All products on Secret Skin abide by its ‘Never-List’ which means products contain sulphates/ parabens/toxins, CFCs, fragrance, silicones, coal tar, alcohol and palm oil etc. Please get in touch with us for specific concerns!
We believe in ethical sourcing and product integrity. This means that the brands featured on Secret Skin contain ingredients that are natural or certified organic, originate from botanical derivatives, contain certified minerals, fruit pigment preservatives etc without any harmful synthetics or toxic chemicals.
All our products are made with natural ingredients and plant-derivatives without harmful chemicals, hence are pregnancy safe!
Yes. We send samples of our clean products with your order.