We offer multiple local delivery options.

- Avail free shipping over AED 400 order value. (Delivery within 2-3 business days)

- For order value under AED 400, the shipping charge is AED 14. (Delivery within 2-3 business days)

- Same day delivery available only in Dubai with a charge of AED 30 (orders must be placed before 10.00 AM, please see info on UAE outer-limit locations)

Please account for possible delays during public holidays and weekends.

Yes! We do ship internationally.

We offer international delivery options to India, Kuwait & Oman.

See all the details below:

- International shipping to India takes 7-14 business days

- International shipping to Kuwait and Oman takes 3-5 business days

- All international delivery options are chargeable at the time of checkout with standard international shipping rates and applicable taxes

Please note:

Custom duty is to be borne by the customer upon entry to India

Guidelines and timelines for customs may vary from region to region.

Please account for possible delays during public holidays and weekends.

Yes! We ship to all areas of UAE, namely Sharjah, Abu Dhabi, Dubai, Ras al Khaimah and Al Ain at a minimal fee. 

Our aim is to get your products to you in a timely and effective manner. We will soon offer same-day delivery for all UAE orders placed before 10 am, however the earliest timeline we currently offer is 2 days.

Yes, all orders are subject to 5% according to UAE mandated laws. At the moment  your order is not subject to VAT. As a new start-up, we will implement the VAT charge as soon as we get registered as per process. Please visit this page for further updates. 

We aim to deliver your products to your complete satisfaction. Stay tuned for an email update to know when your purchase is on the way!

We accept card payments in the form of Visa and Mastercard through Payfort, a safe payment gateway powered by Amazon. You can also opt to pay via Spotii, under interest-free instalment plans (Shop Now, Pay Later) with no hidden fees. We also accept Cash on Delivery on orders less than AED 2500 in the UAE.  

Of course, you can pay for your order through 4 cost-free payments with Spotii. Please note that the minimum order amount for this is AED 200 at checkout (with or without a discount code). Spotii orders for lower than AED 200 will be made void automatically.

If you have received an incorrect order or if your product is damaged, you can apply for a return through our website. Returns MUST be triggered within 48 hours of receiving the product owing to temperature regulations for our products. Please either call Customer Care at + 971 589992653 or submit the online form here

 
Once your pickup request is raised, our delivery partners will ensure that it is collected from you and returned to our warehouse safely. Please ensure that you take a picture at the time of triggering your return of the damage/incorrect order and email us at customercare@thesecretskin.com citing your order number. 

For damaged products we offer a ‘no-questions-asked’ return and replacement or refund. Refunds are subjective to the issue with the order and will be evaluated by our team upon its return. Please retain the original packaging whilst placing the request for pickup.  

For damaged products we offer a ‘no-questions-asked’ return and replacement or refund. Refunds are subjective to the issue with the order and will be evaluated by our team upon its return. Please retain the original packaging whilst placing the request for pickup.  

Charges to ship back to UAE must be borne by the customer. Please get in touch with us immediately to help resolve the issue. You can either call Customer Care at + 971 589992653 or submit the online form here

Product exchanges are subjective to the issue with the product and will be handled personally by our team. We request you to get in touch with our customer care for any exchange requests and they will be happy to help! You can either call Customer Care at + 971 589992653 or submit the online form here

If you wish to cancel your order please head to My Account with your credentials to trigger the cancellation. If you wish to change/modify your order please contact us immediately and we will be happy to help. 

*For international orders it is advised to contact us immediately for either request.  

This rarely happens! We have a strong logistics team to ensure customer satisfaction. However, if this is the case, please contact us immediately and we will be happy to replace the item with apologies. You can either call Customer Care at + 971 589992653 or submit the online form here

Refunds are processed typically between 7-14 days depending on the mode of payment and bank guidelines. Refunds will be done only through the Original Mode of Payment.

Unless stated otherwise, you can apply a discount code once per transaction.

Yes, all Secret Skin brands are cruelty-free, meaning that no products have been tested on animals. 

Secret Skin brands are ‘halal-friendly’ i.e. even though they are not formally halal-certified as permissible or acceptable in accordance with Islamic law; none of our products contain any animal sources. 

All products on Secret Skin abide by its ‘Never-List’ which means products contain NO sulphates/ parabens/toxins, CFCs, fragrance, silicones, coal tar, alcohol and palm oil etc. Please get in touch with us for specific concerns!

We believe in ethical sourcing and product integrity. This means that the brands featured on Secret Skin contain ingredients that are natural or certified organic, originate from botanical derivatives, contain certified minerals, fruit pigment preservatives etc without any harmful synthetics or toxic chemicals.